James Alexander

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Terms and Conditions

In these Terms and Conditions "we" and "us" means JAMES ALEXANDER,  

ABN 65118531099, the Website Owner, and "you" means you the customer or site visitor.  Please read the Terms and Conditions carefully before placing any orders on www.jamesalexandershoes.com

These Terms and Conditions together with your order constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.

From time to time we may change the Terms and Conditions on www.jamesalexandershoes.com please make sure you have read our Terms and Conditions at the time of purchase.

Please direct all enquires to info@jamesalexandershoes.com, please allow at least 1-2 working days for us to respond to your enquiry.

Our Guarantee

JAMES ALEXANDER aims to provide exceptional customer service to all its customers. We are determined to ensure you are very satisfied with your order.

If you have any concerns or questions regarding your order please email info@jamesalexandershoes.com and we will endeavour to rectify the situation for you as soon as possible.


On all Australian orders, JAMES ALEXANDER prices are inclusive of the 10% GST charge on purchases. On International Orders, no Australian GST is charged for the product; however, it is law that GST is applied to freight.


All prices shown are in Australian Dollars.


Please note that colours of products will sometimes vary depending on the quality and make of the computer systems or monitors they are being viewed on.


Order Acceptance

Once order placement has occurred, you are engaged in a contract that sees you accept the prices and descriptions of the items you have ordered. Once an order has been placed with JAMES ALEXANDER you will receive an email confirmation of payment. This email does not indicate acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you - the buyer, the order acceptance does not occur until JAMES ALEXANDER has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

Payment Information

Payment is made using Paypal or credit card. Credit cards JAMES ALEXANDER accepts include Visa and Mastercard. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

Delivery Information

When estimating the delivery time of your goods please consider the following;

Order processing will not commence until credit card authorisation and address verification has occurred.

Please allow at least 1-4 days for your Order to arrive in the post. Where possible we will try to process orders for shipment on the same day of purchase if purchased by 14.00, but, this will vary depending on the quantity of orders at any given time.

Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding NSW Public Holidays.

Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and JAMES ALEXANDER will not be held responsible for any delays incurred because of this missing data.

Please be sure to provide an address that will be attended when delivery occurs. JAMES ALEXANDER uses Australia Post to deliver our products. In the best interest and safety of your order - please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday.

If you are purchasing from JAMES ALEXANDER from any country other than Australia, longer delivery estimation applies please allow at least two weeks in order to receive your parcel.

Returns and Exchanges

At JAMES ALEXANDER we will happily exchange for unsuitable items where notice of the intention to return item has been emailed to info@jamesalexandershoes.com.

If we are contacted outside the 7 day limit, JAMES ALEXANDER may refuse any requests for exchange.

Items exchanged will be exchanged at the retail prices/values that were effective on the date of the original transaction. Full refunds are only available on faulty items or if the shoe size does not fit. Where a sale item has been purchased, customers are unable to exchange. For any exchanges or returns, product must be posted back to JAMES ALEXANDER at the customer’s expense & a return prepaid express post pack must be included for new items to be returned to you. In the event of a faulty item, once the product has been received back at JAMES ALEXANDER and deemed a manufacturers fault, and not in its state due to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.

Returns will only be accepted if the item is in new and unused condition, and sent along with original email invoice.


Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk.

Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.


We undertake to comply with the terms of our Privacy & Security Policy in relation to the collection and use of your personal information.

Disclaimer and limitation of liability

To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of products, as set out in our Legal Disclaimer.

Details contained on this website relating to goods and services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction in which you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

Termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Governing law

These terms and conditions are governed by the laws in force in New South Wales. You agree to submit to the jurisdiction of the courts of New South Wales.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

Privacy Policy

JAMES ALEXANDER respects your privacy on the Internet and it is of great importance to us. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide us with. By visiting www.jamesalexandershoes.com, you are accepting and consenting to the practices described in this info@jamesalexandershoes.com 

JAMES ALEXANDER gathers personal information in two ways - when you place an order or register for JAMES ALEXANDER’S email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, offers, promotions, sales, and any other goings on that may interest you as a valued JAMES ALEXANDER customer. We also use your details in seeking to ensure an exceptional level of customer service is maintained in processing orders and ensuring a timely delivery.

You will not be contacted via telephone for any other reason than your order status or unless you have otherwise specifically requested.

When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can process your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card, or the delivery service provider.

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

JAMES ALEXANDER ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation – JAMES ALEXANDER’s privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

Contact Us

Changes to your contact, invoice and delivery details can be made using the email address info@jamesalexandershoes.com or if you would like us to update your details, please notify us at info@jamesalexandershoes.com, we will update stored information as soon as possible.

At any time you do not wish to receive our emails you can "unsubscribe" by contacting JAMES ALEXANDER at info@jamesalexandershoes.com

 If you have any questions about this Statement, the practices of www.jamesalexandershoes.com with respect to personal information or your dealings with this website, you can contact us at info@jamesalexandershoes.com

 Anonymous access for our online visitors

You can access our Website home page and browse our site without disclosing personal information.

At JAMES ALEXANDER we are inspired by travel, exotic destinations around the globe and all things summer.


We’ve loved walking through night markets in Marrakesh, the souks in Cairo, along the cobbled streets of Rome and the boulevards of Paris or watching the sun set over the Amalfi coast, the list goes on.


Our beautifully hand crafted sandals are made from leather or suede and are designed to be extremely comfortable yet practical and are available in a range of stunning colours such as Coral, Mint, Lilac and the ever popular Grey, White, Tan, Black and Camel.


With the Australian climate and lifestyle in mind, every stylish girl and woman will be wearing James Alexander.