James Alexander

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Customer Care

What is the refund/exchange policy?

If you are not completely satisfied with your product, it may be returned within 7 days of receipt of purchase if the shoe is unworn and in its original condition/packaging. When we receive it and reviewed the item we will provide you with an exchange or refund. Exchanges/Returns are to be returned at the customers own expense to the following address: James Alexander Shoes Returns, PO Box 1393, Cronulla, NSW. 2230.

What forms of payment do you accept?

We gladly accept Visa, MasterCard and payments through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is the packaging?

All our shoes will be delivered in a stylish JAMES ALEXANDER bag at no additional charge.

Mailing List

Be sure to join our mailing list. You will receive email alerts regarding new styles offered special discounts. Your email address will be kept private and you may at any time request that you be removed from our mailing list.


All care has been taken to ensure that all products appear as true to colour as possible. However due to different monitor restrictions and setting some colours may have slight variations. For this reason if you are unhappy with your garment for any reason you can return it within 7 days of purchase if the shoe is unworn and in its original condition/packaging.

Contact Us

You can contact JAMES ALEXANDER via Post : PO Box 1018, Caringbah, NSW 1495 or via email at info@jamesalexandershoes.com. Please allow 1-2 working days for us to respond to your enquiry.